FAQs
Frequently Asked Questions
About the ASCATI Watch Roll
How many watches does the ASCATI watch roll hold?
The first ASCATI watch roll is designed to hold three watches, with each timepiece secured within its own individual cushion.
What are the dimensions of the watch roll?
L 245mm W 105mm H 78mm
What materials is the watch roll made from?
The exterior is made from 100% genuine top grain leather, selected for its quality, character and durability.
The interior is finished with suede, providing a refined surface for your timepieces.
What is the sliding rail system?
The ASCATI watch roll features a precision engineered M-shaped sliding rail system.
The individual cushions slide into grooved rails built into the sidewalls, allowing each watch to be positioned securely within the roll.
This replaces conventional snap based cushion positioning with a more controlled and refined system.
What sizes of watches will fit?
The cushions have been carefully developed and tested to accommodate a wide range of bracelet and dial sizes.
The cushions are long enough to hold longer bracelets securely, while their controlled compression keeps smaller bracelets firmly in place. Their generous width also supports larger watch dials, helping keep each timepiece securely positioned within the roll.
Will smaller bracelets fit securely?
Yes. The cushions are designed with controlled compression so that smaller bracelets can be held firmly in place rather than slipping around inside the roll.
Will larger watch dials fit?
The cushions have been designed with sufficient width to support larger watch dials and help prevent the watch from hanging over the edges of the cushion.
Is the watch roll suitable for travelling?
Yes. ASCATI is designed to keep your watches organised and securely positioned while travelling, whether you're taking your collection away for a weekend or travelling further afield.
Shipping & Delivery
Do you offer free UK delivery?
Yes. Royal Mail Tracked 24 delivery is free on all UK orders.
The service includes full tracking and delivery confirmation.
How long does delivery take?
Royal Mail Tracked 24 aims to deliver within 1–2 working days after dispatch.
Delivery timeframes are estimates and are not guaranteed, particularly during peak periods, public holidays or circumstances outside of ASCATI's control.
When will my order be dispatched?
Orders are processed and dispatched Monday–Friday.
Orders placed before 12pm Monday–Friday will be processed and dispatched where possible on the same working day.
Orders placed after 12pm, at weekends or on public holidays will be processed on the next working day.
Delivery times are calculated from the date of dispatch, not from the date the order is placed.
Will I receive tracking information?
Yes. Tracking information will be provided by email once your order has been dispatched.
What happens if my parcel is delayed or missing?
If your order is marked as delivered but you have not received it, please contact ASCATI within 7 days of the recorded delivery date.
We will investigate the matter with Royal Mail using available tracking information and delivery evidence.
What happens if I provide an incorrect delivery address?
Customers are responsible for ensuring that their delivery information is accurate and complete.
If a parcel cannot be delivered because of incorrect or incomplete address information provided at checkout, it may be returned to ASCATI. Any additional delivery costs required to resend the order may be the responsibility of the customer.
Returns & Refunds
What is your returns policy?
ASCATI offers a 30 day return policy. You have 30 days from the date you receive your item to request a return.
What condition must an item be in to qualify for a return?
Items must:
- Be returned within 30 days of delivery.
- Be unused and in their original condition.
- Be returned in the original packaging with all included components.
- Be free from damage, marks, wear or signs of use.
Due to the nature of the product, watch rolls must not show signs of use, including marks, scratches, stains, odours, pet hair or evidence that watches have been stored inside the product.
Who pays for return postage?
Unless the return is due to a fault, damage or an error on the part of ASCATI, the customer is responsible for return shipping costs.
We recommend using a tracked delivery service when returning an item.
How long will my refund take?
Once your returned item has been received and inspected, approved returns will be processed within 5 business days.
Please allow up to 10 business days for funds to appear in your original payment method.
Can I cancel my order?
Please contact ASCATI as soon as possible if you wish to cancel your order.
Once an order has been processed or dispatched, it cannot be cancelled and must instead be returned in accordance with the Return & Refund Policy.
Do you offer exchanges?
ASCATI does not currently offer direct exchanges.
The fastest way to receive an alternative item is to return the original item for a refund, subject to approval, and place a new order separately.
Product Care
To keep your ASCATI Watch Roll looking its best, gently wipe the leather and exterior surfaces with a soft, slightly damp cloth when needed. Allow it to dry naturally and completely before storing or using it.
Avoid harsh chemicals, solvents, abrasive materials and excessive moisture. Keep away from prolonged direct sunlight and direct heat, including radiators and other heat sources.
When not in use, store your watch roll in a cool, dry place and avoid placing heavy objects on top of it.
Warranty
Does the ASCATI watch roll come with a warranty?
Every ASCATI Watch Roll is backed by a 2 Year Warranty covering manufacturing defects and faults in materials or workmanship.
If you experience an issue with your product, please contact our customer service team with your order number and details of the fault. Where a claim is covered, we will assess the issue and arrange an appropriate resolution.
Our warranty does not cover normal wear and tear, accidental damage, misuse or damage resulting from improper care.
Your statutory rights are not affected.
Contact
How can I contact ASCATI?
You can contact us at:
We aim to respond to all enquiries within 1–2 business days.
For order enquiries, please include your order number in your message so we can assist you as quickly as possible.