Refund policy
At ASCATI, we want you to be completely satisfied with your purchase. We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
This Return & Refund Policy applies only to items that have been successfully delivered. Delivery issues, missing parcels, or items marked as delivered but claimed as not received are handled under our Shipping Policy.
HOW TO RETURN AN ITEM
To request a return, please contact us by email at:
Please contact us before sending any items back so we can provide the correct return instructions.
Unless the return is due to a fault, damage, or an error on our part, customers are responsible for return shipping costs.
We recommend using a tracked delivery service when returning items, as ASCATI cannot accept responsibility for items lost or damaged during return transit.
Once returned items are received and inspected, approved returns will be processed within 5 business days. Please allow up to 10 business days for funds to appear in your original payment method.
RETURN ELIGIBILITY CONDITIONS
To qualify for a return:
- Items must be requested for return within 30 days of delivery.
- Items must be unused and in their original condition.
- Items must be returned in the original packaging with all included components.
- Items must be free from damage, marks, wear, or signs of use.
Due to the nature of our products, returned watch rolls must not show any signs of use, including but not limited to marks, scratches, stains, odours, pet hair, or evidence that watches have been stored inside the product.
Returns that do not meet these conditions may be refused.
Approved refunds will be issued to the original payment method used at checkout.
DAMAGES OR ISSUES
Please inspect your order upon delivery and contact us as soon as possible if your item arrives damaged, defective, or if you receive the wrong item.
Where an issue is confirmed to be caused by a fault, damage during delivery, or an error made by ASCATI, we will arrange an appropriate resolution, which may include a replacement or refund.
CANCELLATION POLICY
If you wish to cancel your order, please contact us as soon as possible.
Once an order has been processed or dispatched, it cannot be cancelled and must instead be returned in accordance with this Return & Refund Policy.
EXCHANGES
At this time, ASCATI does not offer direct exchanges.
The fastest way to receive an alternative item is to return your original item for a refund (subject to approval) and place a new order separately.
REFUNDS
Once your return has been received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method.
Please note that original delivery charges are non-refundable, except where required by applicable UK consumer law.