Shipping policy
UK SHIPPING INFORMATION
At ASCATI, we are committed to providing a reliable and premium delivery experience. All UK orders are shipped using Royal Mail Tracked 24 to ensure your watch roll arrives safely with full tracking from dispatch to delivery.
Tracking information will be provided by email once your order has been dispatched.
SHIPPING OPTIONS
FREE Royal Mail Tracked 24 Delivery
FREE on all UK orders
All ASCATI orders include complimentary Royal Mail Tracked 24 delivery.
Service includes:
- Fully tracked delivery
- Delivery confirmation
- Tracking updates throughout the delivery journey
Royal Mail Tracked 24 aims to deliver within 1–2 working days after dispatch. Delivery timeframes are estimates only and are not guaranteed, particularly during peak periods, public holidays, or circumstances outside of our control.
ORDER PROCESSING & DISPATCH TIMES
Orders are processed and dispatched Monday–Friday.
Orders placed before 12pm (Monday–Friday) will be processed and dispatched where possible on the same working day.
Orders placed after 12pm, at weekends, or on public holidays will be processed on the next working day.
Delivery times are calculated from the date of dispatch, not from the date the order is placed.
IMPORTANT INFORMATION
Customers are responsible for ensuring all delivery information provided at checkout is accurate and complete.
ASCATI is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
LOST, DELAYED OR MISSING PARCELS
If your order is marked as delivered but you have not received it, please contact us within 7 days of the recorded delivery date so we can investigate the issue with Royal Mail.
During an investigation:
- Delivery outcomes will be determined using Royal Mail tracking information and delivery evidence.
- Refunds or replacements are not guaranteed until the investigation has been completed.
- Where delivery is confirmed to the correct address, the order will be considered fulfilled.
Royal Mail tracking information, delivery confirmation, timestamps, and other available delivery evidence may be used when investigating delivery disputes.
FAILED DELIVERY ATTEMPTS
If delivery cannot be completed due to customer unavailability, refusal of delivery, or incorrect address details provided at checkout, the parcel may be returned to ASCATI.
Any additional delivery costs required to resend an order in these circumstances may be the responsibility of the customer.
DELIVERY CONFIRMATION & LIABILITY
Orders are considered fulfilled once Royal Mail tracking confirms delivery to the address provided at checkout (or an authorised safe place where applicable).
ASCATI remains responsible for goods until delivery has been confirmed in accordance with applicable UK consumer protection legislation, including the Consumer Rights Act 2015.
NEED HELP?
If you have any questions regarding your delivery, please contact us: